About me
Hello! I’m Carlos Barroso, a bilingual (English/Spanish) IT Technician based in Charlotte, NC. I have strong hands-on experience supporting hardware, software, networks, and manufacturing systems. I’m known for being a quick problem-solver, adaptable, and meticulous with documentation.
My technical skills include working with various operating systems like Windows and Linux, managing networks (LAN/WAN, DNS, DHCP, VPN, Active Directory), and repairing hardware like PCs and printers. I’m also proficient with tools such as Remote Desktop, AutoCAD, and help desk ticketing systems. I hold certifications including CompTIA A+, TestOut Network Pro, TestOut PC Pro, and the Google IT Support Certificate.
Currently, I work as an IT Technician at Decore-Ative Specialties, where I maintain the IT infrastructure for manufacturing, upgrade systems, manage network components, and lead IT projects. I also train staff and keep detailed documentation. Previously, I gained experience as a Lead Technician at Cat Tech Support, providing remote support and managing IT systems for clients. I also worked as a Geek Squad Agent at Best Buy, assisting customers with various device issues.
I am passionate about maintaining and upgrading IT infrastructure and supporting users in fast-paced environments.
Contact: carlosb@cattechsupport.com
Carlos Barroso
Charlotte, NC 28212
📧
carlosb@cattechsupport.com
🧠 Professional Summary
Bilingual (English/Spanish) IT Technician with strong hands-on experience supporting hardware, software, networks, and manufacturing systems. Known for quick problem-solving, adaptability, and excellent documentation skills. Proven ability to maintain and upgrade IT infrastructure, support end users, and manage IT projects in fast-paced environments. Holds certifications in PC support, networking, and Google IT Support.
🛠️ Technical Skills
- Operating Systems: Windows, Linux, Office 365, Hyper-V, Proxmox
- Networking: LAN/WAN, DNS, DHCP, VPN, Active Directory, COM Port Communications, Cable Management
- Hardware: PC Repair, Printers (HP, Zebra), Aruba Switches, NAS, Disk Imaging
- Tools & Software: Remote Desktop, AutoCAD, Xilog SCM Suite, Backup Systems, Terminal Apps, Help Desk Ticketing
- Soft Skills: Documentation, Training, Customer Support, Project Coordination
🎓 Certifications
💼 Work Experience
IT Technician
Decore-Ative Specialties – Monroe, NC | Apr 2023 – Present
- Maintain IT infrastructure for manufacturing, including PCs, servers, network switches, and custom machine software.
- Upgrade legacy hardware and OS, ensuring smooth production operations.
- Configure and troubleshoot COM port devices and manage IDFs with structured cabling and labeling.
- Lead IT projects including patch panel installs and server room optimization.
- Train staff on ticketing systems, hardware procedures, and terminal apps.
- Maintain documentation for software, equipment, port mappings, and inventory.
- Upgraded outdated OS across production floor with minimal disruption.
- Improved network reliability through cable management and documentation.
Lead Technician
Cat Tech Support – Charlotte, NC | Oct 2020 – Present
- Provide remote support and hardware troubleshooting for clients.
- Manage system upgrades, software installs, and network configurations.
- Document IT issues and resolutions, maintaining client satisfaction.
Geek Squad Agent
Best Buy – Charlotte, NC | Aug 2020 – Present
- Support customer devices including software setup, virus removal, and hardware diagnostics.
- Track inventory and provide detailed documentation for each support case.
🎓 Education
- Law (Incomplete) – Universidad Gran Mariscal De Ayacucho, Venezuela (2014–2016)
- High School Diploma – Science Track – U.E.C. Don Miguel Rodríguez (2013)
🌐 Languages
- Spanish: Native/Fluent
- English: Fluent